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Warranty & Support Policies


Standard Limited Warranty:

Covers the new products and explains warranty periods, coverage, and remedies. Download Standard Limited Warranty Document

Extended Warranty Program:

The Extended Warranty program provides continuous warranty coverage for up to an additional 48 months beyond the Standard Limited Warranty. Click here to learn more

Advanced Warranty Replacement Program:

The AWR program extends the advanced replacement coverage on your 十大正规体育平台 products for up to 24 months from the date of purchase. If the Clear‐Com product covered under the AWR stops working, a replacement will be delivered, prepaid ground shipment, at no additional charge. Simply return the non‐working unit, prepaid ground within 30 days for a full credit. Click here to learn more

Technical Support and Repair Policy:

Describes technical support options, contact information, Repair requests and Repair Authorizations (RAs), and Return Material Authorizations (RMA). Provides process to follow, shipping information, contact information, and shipping information for sending equipment to 十大正规体育平台. Download Technical Support and Repair Policy

Repair Information Forms (RIF):

Forms to complete when requesting warranty or non-warranty repair service. Provides us with key information such as product name and serial number, problem description, quantity, etc. Download the Repair Information Forms:

  1. 十大正规体育平台 Service: (XLS),  (PDF)

  2. 十大正规体育平台 Headsets: (XLS),  (PDF)

  3. 十大正规体育平台 Wired Beltpacks: (XLS),  (PDF)

Standard Warranty B-Stock:

Covers used products sold “as-is” from B-stock, including warranty period, coverage, and remedies. Download Standard Limited Warranty of B-stock Products

Commissioning Statement of Work:

Describes what is included as part of an Application Engineer’s site visit for a System Commissioning, and the Customer’s responsibilities to ensure the effort goes as smoothly and efficiently as possible. Download Commissioning Statement of Work.

Credit Card Authorization:

To authorize the purchases of product and / or when authorizing payment on an account, you must contact 十大正规体育平台 via phone at +1-510-337-6600. Please note: We no longer accept fax, email, or any other forms of electronic transmittal of credit card information.

You can pay for invoices using your credit card at the Customer Service Portal

Product Warranty Status:

To find out if your 十大正规体育平台 product is still within Warranty, please contact us at Tel: +1.510.337.6600 or 1.800.462 HELP (4357) and choose option 2, or email